Shipping Policy & Delivery Times

9/1/2020

We will make every effort to ship your order timely and as promised.  We ship orders Monday through Friday (excluding holidays, including Rhinestone Guy’s official closures).  Fed Ex orders received by 2pm eastern time take priority and will ship the same day.  All other orders are processed, first come, first ship.  High line count orders, rhinestone trim, rose montees, and orders received after 1pm and before 2pm eastern time may ship the following day.  Order received at or after 2pm Eastern Time will absolutely ship the following day.  Orders received during the weekend or holidays will ship the following business day.  

First time customers, shipping address must be the same as billing if paid by credit card.  We will ship to a confirmed/verified PayPal address.  Items offered on our website are only available for delivery to addresses in the United States and selected countries.  All expedited orders and orders with product value over $500 require insurance & signature. We cannot guarantee when an order will arrive. You have the option to purchase insurance & signature for orders less than $500.00.  If you choose not to purchase the added service, we will not be responsible for orders that are shown as delivered.  

We offer United State Priority Mail postal service or Federal Express Express services.  For expedited shipping we use Federal Express Priority Overnight and 2nd day Express deliveries.    All Fedex options and orders valued at $500 or more require signature.  

We do not ship to hotels, motels, convention centers, and other similar venues facilities – no exceptions.  Orders sent with such ship to address information will NOT be processed and cancelled.

Delivery time:

Plan ahead.  Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Unless you elect a Federal Express option we cannot estimate a delivery date.  Date of delivery may vary due to carrier shipping practices, weather conditions, and volume.  Federal Express delivery times are based on your specific location.  Delivery times and date as provided by the carriers are only an estimate and commence from the date of shipping, rather than the date of your order.  Use them only as a guide.   We do not guarantee delivery dates or times.